Store protocol update

Truly, these are challenging times. We at Lang Antique & Estate Jewelry are thinking of you, our valued clients, and we are working diligently to continue to provide excellent service in the context of the Covid-19 health crisis.

Although our city and state shelter-in-place restrictions require that we open by appointment only, we are making every effort to continue to safely serve you as efficiently as possible via our website—it is always open! Here are the steps we are taking to deliver your beautiful jewelry to you.

APPOINTMENTS

We are now accepting in-store shopping, repair/sizing/dropoff/pickup and virtual appointments with one of our knowledgeable sales professionals. In-store shopping appointments are available on Fridays and Saturdays while repair/sizing/dropoff/pickup appointments will be available on Tuesdays and Thursdays.

To schedule your appointment, please visit our appointments page.

SHIPPING AND DELIVERY

Our primary shipping days are Monday and Wednesday, but special arrangements can be made for outbound shipments on Tuesday, Thursday or Friday if your schedule requires it. Our amazing e-commerce team will keep you up-to-date on the shipping status of your package. 

RETURNS/EXCHANGES

If you decide that you want to return your jewelry, our shipping department will email a Federal Express label and shipping instructions.

RING SIZING AND ADJUSTMENTS

We can accommodate some sizing and alterations. Because of our shortened work schedule, the turnaround times for completion of such work is around two weeks and, as always, we will complete  our rigorous quality control process to ensure that your jewelry is perfect before returning it to you.

Lang is taking the following measures to ensure a safe and enjoyable in-store shopping experience for our clients.

IN-STORE PROTOCOL

Lang has established a Safety Protocol for both employees and in-store customers.

  • In-store visits will be by appointment only, with a maximum of two clients per appointment.

  • Everyone entering Lang will be required to wear a mask (we will provide masks if you do not have one) and to use hand sanitizer that we will provide. Every Lang employee will wear a mask and will wear either gloves or will use tissues when handling jewelry. The staff has been thoroughly trained to maintain sanitized presentation areas and to carefully handle and scrupulously clean all jewelry.

  • You can be assured that every single piece of jewelry will be cleaned before and after you try it on. Every piece of jewelry that leaves the store, whether you take it with your or if it is shipped, will be handled and sanitized according to Lang’s safety protocol. 

  • Our store will have well-defined presentation areas, designed to meet the social distancing guidelines and we will regulate the number of people on the sales floor accordingly.

  • Please note that, although curbside pick-up is now a common operating procedure for some businesses, as part of our established standard safety practices and in compliance with our insurance guidelines, Lang does not provide curbside pick-up.

  • Safe valet parking is available a short distance away at 450 Sutter Street

We are all learning to adjust to a new way of navigating nearly every aspect of our lives. While some of the safety measures that our state and federal governments and agencies suggest may seem to challenge our personal freedoms and comfort, we at Lang want to do everything that we possibly can as responsibly contributing and considerate citizens to ensure both your safety and the safety of our staff.

The effect of this pandemic is unlike anything most of us have ever experienced. As we do all that we can to practice personal safety, we have the strong desire to help our larger community in some way. Please know that you are partnering with Lang towards this effort; for every purchase you make, $15.00 will be donated to either a local or national food bank.  

Times like these make us realize that we have more in common than not. Let’s continue to support each other in any way that we can; the smallest acts of kindness make a difference.

Wishing you peace, strength, and resiliency.

 

Sincerely,

Your Friends at Lang