Store closure update

Truly, these are challenging times. We at Lang Antique & Estate Jewelry are thinking of you, our valued clients, and we are working diligently to continue to provide excellent service in the context of the Covid-19 health crisis.

Although our city and state shelter-in-place restrictions require that we temporarily close our San Francisco store, we are making every effort to continue to safely serve you as efficiently as possible via our website—it is always open! Here are the steps we are taking to deliver your beautiful jewelry to you.

APPOINTMENTS

We are now accepting virtual appointments for a personalized video or phone consultation with one of our knowledgeable sales professionals.

To schedule your appointment, please visit our appointments page. We are accepting virtual appointments on Wednesdays from 11 am to 4 pm. We are also offering phone appointments, but our sales staff may be remote and not at the store with the jewelry during a phone appointment.

SHIPPING AND DELIVERY

We are shipping packages on Mondays and Wednesdays via Federal Express. We appreciate your patience, since there is a limited amount of packages that we can ship in one week. At this time, we cannot accommodate Saturday deliveries. Our amazing e-commerce team will keep you up-to-date on the shipping status of your package. 

RETURNS/EXCHANGES

If you decide that you want to return your jewelry, our shipping department will send a Federal Express label and shipping instructions. ALL returns must be shipped on a Tuesday for delivery to our store on a Wednesday. 

RING SIZING AND ADJUSTMENTS

We can accommodate some sizing and alterations. Because of our shortened work schedule, the turnaround times for completion of such work is around two weeks and, as always, we will complete  our rigorous quality control process to ensure that your jewelry is perfect before returning it to you.

When San Francisco’s mayor gives the clearance to reopen, Lang will take the following measures to ensure a safe and enjoyable in-store shopping experience for our clients.

IN-STORE PROTOCOL - ONCE WE ARE ABLE TO OPEN

Lang has established a Safety Protocol for both employees and in-store customers.

  • In-store visits will be by appointment only, with a maximum of two clients per appointment. In-store appointments will be available on our website.

  • Everyone entering Lang will be required to wear a mask (we will provide masks if you do not have one) and to use hand sanitizer that we will provide. Every Lang employee will wear a mask and will wear either gloves or will use tissues when handling jewelry. The staff has been thoroughly trained to maintain sanitized presentation areas and to carefully handle and scrupulously clean all jewelry.

  • You can be assured that every single piece of jewelry will be cleaned before and after you try it on. Every piece of jewelry that leaves the store, whether you take it with your or if it is shipped, will be handled and sanitized according to Lang’s safety protocol. 

  • Our store will have well-defined presentation areas, designed to meet the social distancing guidelines and we will regulate the number of people on the sales floor accordingly.

  • Please note that, although curbside pick-up is now a common operating procedure for some businesses, as part of our established standard safety practices and in compliance with our insurance guidelines, Lang does not provide curbside pick-up.

  • Safe valet parking is available a short distance away at 450 Sutter Street

We are all learning to adjust to a new way of navigating nearly every aspect of our lives. While some of the safety measures that our state and federal governments and agencies suggest may seem to challenge our personal freedoms and comfort, we at Lang want to do everything that we possibly can as responsibly contributing and considerate citizens to ensure both your safety and the safety of our staff.

The effect of this pandemic is unlike anything most of us have ever experienced. As we do all that we can to practice personal safety, we have the strong desire to help our larger community in some way. Please know that you are partnering with Lang towards this effort; for every purchase you make, $15.00 will be donated to either a local or national food bank.  

Times like these make us realize that we have more in common than not. Let’s continue to support each other in any way that we can; the smallest acts of kindness make a difference.

Wishing you peace, strength, and resiliency.

 

Sincerely,

Your Friends at Lang