Platinum and Diamond Heart Pendant

We now offer free FedEx 2nd Day shipping on all orders under $10,000 and free FedEx Priority overnight shipping on purchases over $10,000.

Upgrade your shipment to FedEx Priority overnight for $30. Upgrade your shipment for a Saturday delivery for $20. Any additional fees are non-refundable.

All shipments are insured for the full value of the package and require a signature upon delivery. Orders that are placed after 3 pm Friday through Sunday can be shipped at the earliest on the following Monday. We only ship Monday through Thursday for Priority Overnight shipping, however Saturday delivery is available upon request for an additional $20. Since a signature is required, we always contact you prior to shipping to confirm that you will be available to receive the package. Once the item is shipped, you will receive an email from Lang or FedEx. Please make sure to check that your package hasn't been tampered with prior to accepting delivery. If you find that something has been opened DO NOT accept the package and please contact us immediately.

with the tracking information so you can track your package. We ship in plain FedEx priority boxes

If your billing address is a P.O. Box we will ship USPS Registered Insured or USPS Express Overnight depending on the value of the piece. Please note that USPS registered Insured mail can take 3-6 days to arrive. Both options are fully insured. APO addresses have an insurance limit of $5,000 and must be shipped via USPS.

Please note that we are only able to ship to the billing address listed on your credit card. If you would like to ship to an alternate address, you may pay via wire transfer or by American Express. American Express allows you to add a secondary shipping address on your account that we can call and verify prior to shipping. Please call us with any questions.

We ship almost all international packages via FedEx International Priority. There is a flat rate of $110 for all International shipments. Shipping charges will apply to all international purchases. We are not able to ship to all locations due to

limitations on insurance value and customs procedures.

APO addresses have an insurance limit of $5,000 and must be shipped via USPS.

You have 10 days from the time your package arrives to return your item for a full refund. All returned jewelry items must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or worn.

Please contact us at 415-982-2213 or 1-800-924-2213 to arrange for your return. We will email you a prepaid FedEx label for you to return your purchase. Please package the jewelry securely so it does not move around in transit. Use a medium

FedEx priority box if available and tape the outer flaps of the box for security purposes. When dropping off the return with FedEx, you must obtain a receipt from FedEx.

Once the item is received, we will check the condition of the item and issue a refund, less any sizing charges if applicable, within 3 days of receipt. If you have any questions regarding these procedures please contact us.