Victorian Secret Love Note Necklace

We now offer free FedEx 2nd Day shipping on all orders under $10,000 and free FedEx Priority overnight shipping on purchases over $10,000.

All shipments are insured for the full value of the package and require a signature upon delivery. Our insurance requires that someone must be at your address to sign for the package on the delivery date. If there is any deviation from these delivery guidelines, there is no insurance coverage. Your package will be sealed with clear tape over the top of the box and around the flap closures. Please closely examine the package upon receipt. If there appears to be any sign of tampering, do not accept the package and contact us immediately. Orders that are placed after 3 pm Friday through Sunday can be shipped at the earliest on the following Monday. We only ship Monday through Thursday for Priority Overnight shipping, however, Saturday delivery is available upon request for an additional $20. Since a signature is required, we always contact you prior to shipping to confirm that you will be available to receive the package. Once the item is shipped, you will receive an email from Lang or FedEx. Please make sure to check that your package hasn't been tampered with prior to accepting delivery. If you find that something has been opened DO NOT accept the package and please contact us immediately.

If your billing address is a P.O. Box we will ship USPS Registered Insured or USPS Express Overnight depending on the value of the piece. Please note that USPS registered Insured mail can take 3-6 days to arrive. Both options are fully insured. APO addresses have an insurance limit of $5,000 and must be shipped via USPS.

We ship almost all international packages via FedEx International Priority. There is a flat rate of $110 for all International shipments. Shipping charges will apply to all international purchases. We are not able to ship to all locations due to limitations on insurance value and customs procedures.

APO addresses have an insurance limit of $5,000 and must be shipped via USPS.

You have 10 days from the time your package arrives to return your item for a full refund. All returned jewelry items must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or worn.

Please contact us at 415-982-2213 or 1-800-924-2213 to arrange for your return. We will email you a prepaid FedEx label for you to return your purchase. Please package the jewelry securely so it does not move around in transit. Use a medium FedEx priority box if available and tape the outer flaps of the box for security purposes. When dropping off the return with FedEx, you must obtain a receipt from FedEx.

Once the item is received, we will check the condition of the item and issue a refund, less any sizing charges if applicable, within 3 days of receipt. If you have any questions regarding these procedures please contact us.